I’m in the process of completing my research for my doctorate in organizational psychology. This research involves interviews with women executives in large U. S. organizations. As I begin to analyze these very honest, insightful interviews, one word keeps coming up — one word that is critical to being an effective leader.
How refreshing in these chaotic times to see a CEO of a $250B company on national television (CBS Sunday Morning) speak about empathy and compassion as a business essential. Since Satya Nadella took the reins from Steve Ballmer to run Microsoft four years ago, he has been on a mission to transform the company’s hard-charging and competitive culture to foster growth. And it’s working.