Has your significant other ever said this to you? Or have you said this to someone else? Often it is not that we are purposely ignoring the other person, it’s just that our minds are busy doing something else.
While there are scores of studies about the consequences of cognitive bias, little research has been done specifically within the workplace, and how such thinking has an impact on the bottom line. Until now. A 2017 study of 3,570 white-collar college-educated professionals was the first of its kind to quantify the cost of bias.
How refreshing in these chaotic times to see a CEO of a $250B company on national television (CBS Sunday Morning) speak about empathy and compassion as a business essential. Since Satya Nadella took the reins from Steve Ballmer to run Microsoft four years ago, he has been on a mission to transform the company’s hard-charging and competitive culture to foster growth. And it’s working.